"The sauna and pool facilities were amazing after a day of skiing."
Laura from United States
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"Hotel Resort Alex is perfectly situated to explore Zermatt, and to hop on any of the transit up the mountains."
3GirlsOnTheRoad from United States
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"The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn't aware of."
James from United States
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4-star Alpine resort with Matterhorn views, 250m from Zermatt station
Spa & Wellness
The hotel's spa area includes an indoor pool, a grotto swimming pool with jacuzzi, and a Finnish sauna, sanarium, tepidarium, and steam room. Three massage rooms, a massage chair, and a tropical shower are available, alongside a solarium and a hammam. Separate women's and men's saunas, a fitness/spa locker room, and a spa lounge/relaxation area complete the wellness facilities.
Sports & Activities
The hotel has an indoor tennis court, a dedicated yoga room with reformer Pilates, and a fitness room with rowing machines and running machines. Guests can play squash, billiards, table tennis, and badminton, or use the golf course and cycling routes. Ski storage with boot and glove heaters, a ski pass vendor, and ski school are on-site for winter sports.
Dining & Lounges
The on-site restaurant serves grill specialities and is led by internationally acclaimed chef Frédéric Fischer, offering breakfast buffets and half-board dinners. A smoky lounge for cigar and whiskey enthusiasts, Montana Lounge for reading, and a bar with a wrap-around fireplace provide distinct social spaces. The hotel also offers a kid-friendly buffet, special diet menus, and wine/champagne options.
Rooms & Suites
Room options include classic rooms, deluxe suites, and junior suites, with some offering balconies and Matterhorn views. All rooms have private bathrooms, heated floors, and traditional Swiss wood interiors with brocade curtains and velvet pillows. The hotel has 84 real rooms and offers family rooms, non-smoking floors, and a minimarket on site.
Location & Family Services
The hotel is 250 meters from Zermatt railway station and a short walk from ski lifts and the Matterhorn Glacier Paradise. Babysitting/child services, an indoor play area, kids' outdoor play equipment, and board games are available. A shuttle service, luggage storage, currency exchange, and a tour desk assist with all travel needs.
Highlights
Spa: Indoor pool, grotto jacuzzi, Finnish sauna, hammam
Sports: Indoor tennis court, yoga with reformer Pilates
Dining: Chef Frédéric Fischer, cigar & whiskey lounge
Location: 250m from station, near Matterhorn Glacier Paradise
Family: Babysitting, indoor play area, kids' outdoor equipment
Unique: In-house museum showcasing hotel history
“This is a centrally located hotel that aims to deliver a traditional Swiss experience, but reports of deceptive practices regarding room assignments raise concerns. While the smoky lounge and gourmet restaurant are highlights, potential discrepancies between booking and actual accommodations should be carefully considered. It is my opinion that travelers prioritize transparency and reliability when selecting accommodations.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Classic Junior Suite
2 persons
390 sq. feet
1 Queen-size bed and 1 Sofa bed
Bathtub
Heating
room details
Standard Double Room
2 persons
240 sq. feet
1 Queen-size bed / 2 Single beds
Bathtub
Heating
room details
Superior Double Room
2 persons
305 sq. feet
1 Queen-size bed
Bathtub
Heating
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Perfect
9.4/10Review score
General
No smoking on site
Internet access
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
Luggage storage
Locker room
Ski storage
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Ski school
Hiking
Cycling
Tennis court
Badminton
Golf course
Billiard tables
Table tennis
Yoga class
Sports trainer
Fishing
Services
Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Board games
Children's play area
Spa & Leisure
Seasonal indoor pool
Heated swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Room features
Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Mirror
Ironing facilities
Rollaway beds
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
At Resort Hotel Alex Zermatt, delightful dining experiences await with an international menu that caters to diverse dietary preferences. Guests can indulge in local flavors, gourmet creations, and a cozy atmosphere, making every meal a special treat against the breathtaking backdrop of the Swiss Alps.
Alex Grill
International
Ambiance
A warm and inviting setting that combines rustic charm with modern elegance, perfect for intimate dinners or celebratory gatherings.
Key Offerings
Featuring an exquisite selection of vegetarian, vegan, gluten-free, and dairy-free options alongside seasonal Valais specialties crafted by top chef Frédéric Fischer. The grill offers a unique atmosphere for up to 22 guests, perfect for enjoying gourmet set meals paired with a fine selection of wines.
Reservation
Reservations recommended.
Open nightly from 19:00 to 21:30.
Alex Alpine Resort - Spa & Sports Location
Bodmenstrasse 12, Zermatt, 3920,
Map view
City landmarks
Landmark
The Matterhorn
1.4 mi
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
4800 ft
Landmark
Gorner Gorge
1.2 mi
Landmark
Sunnegga
1.7 mi
Ski Area
Wolli park for beginners Sunnegga
1.3 mi
Theme Park
Forest Fun-Park Zermatt
4700 ft
Beach
Leisee
1.4 mi
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
1.1 mi
Garden
Ricola Herb Garden
1.2 mi
Garden
Dossen Glacier Garden
2.1 mi
Landmark
Zmutt Glacier
1.9 mi
Landmark
Zmutt
1.9 mi
Bridge
Hangebrucke
2.1 mi
Landmark
Kapelle Mutt
1.9 mi
Landmark
Platthorn
2.1 mi
Church
Kapelle Riffelberg "Bruder Klaus"
2.2 mi
Nearby
Museum
Matterhorn Museum
1700 ft
Cemetery
Mountaineer's Cemetery
1800 ft
Church
St Peter's English Church
1000 ft
Bridge
Photopoint Kirchbrucke bridge
1800 ft
Church
Parish Church of St. Mauritius
1900 ft
Bahnhofstrasse
Walk of Climb
1400 ft
Stellisee 3920 Zermatt
Stellisee
800 ft
Hinterdorfstrasse 25
Hinterdorfstrasse
1500 ft
Hohbalmen
600 ft
Castor Mountain
600 ft
Murmeli Brunnen
400 ft
Seilerwiesenstrasse 9
Obere Matten playground no. 1
900 ft
Denner Partner
1000 ft
Triftbachstrasse 7
Bergfuhrerdenkmal
1600 ft
Restaurants
Steakhouse 'zur alten Muhle'
400 ft
Bahnhofstrasse 18
Schweizerhof Kitchen
300 ft
Bahnhofstrasse 5
Cheese Factory
400 ft
Bahnhofstrasse 5 In Schweizerhof
China Garden
700 ft
Bahnhofstrasse 18
Othmars hutte
600 ft
Riedweg
Republic Zermatt
800 ft
Brantschenhaus 18
Golden India
500 ft
Bahnhofplatz 2
Derby
500 ft
22 Bahnhofstrasse
Petit Royal Cafe
500 ft
Bahnhofstrasse 7 3920 Zermatt
Gusto Matto
600 ft
Bahnhofplatz 36
Explore Zermatt
Activities & Dining Near Resort Hotel Alex Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
7 minutes walking
Insightful exhibitions on Zermatt's history. The museum features artifacts and multimedia presentations.
Mountaineer's Cemetery
7 minutes walking
A poignant site honoring climbers who perished on the Matterhorn. Scenic views add to its significance.
Gorner Gorge
25 minutes walking
Spectacular natural rock formations and a scenic river trail. Perfect for photography enthusiasts.
St Peter's English Church
5 minutes walking
Charming church known for its beautiful architecture and serene atmosphere. Hosts services and special events.
Skiing at Sunnegga
30 minutes walking
Popular ski resort for all levels. Access via the Sunnegga funicular for breathtaking views.
Yoga at Zermatt Yoga
10 minutes walking
Relaxing yoga sessions in a tranquil setting. Classes for all levels, including outdoor options.
Forest Fun-Park Zermatt
18 minutes walking
Adventure park with tree-top courses for an adrenaline rush. Suitable for families and thrill-seekers.
Schweizerhof Kitchen
1 minute walking
Contemporary Swiss dining with local ingredients. Signature dishes include fondue and rösti.
Steakhouse 'zur alten Muhle'
2 minutes walking
Cozy steakhouse offering premium cuts. Perfect for meat lovers with a warm, rustic ambiance.
Othmars Hütte
2 minutes walking
Charming cabin dining with traditional Swiss dishes. Great for an authentic alpine experience.
Zermatt Arts Centre
12 minutes walking
Venue for local performances and cultural events. Check for seasonal shows and exhibitions.
Café du Pont
8 minutes walking
Popular café with live music nights. Family-friendly vibe with a menu of snacks and desserts.
Tips on navigating the city
City Centre
Zermatt 4 min · 1000 ft
Airports
Sion (SIR) 116 min · 47.8 mi
Agno (LUG) 243 min · 100.5 mi
Train
Zermatt railway station 3 min · 700 ft
Train 2 min · 400 ft
Bus
Bus stop 18 min · 7.2 mi
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Property information and rules
Check-in
from 15:00-23:00
Check-out
from 06:00-11:00
Internet
High-speed internet access is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs CHF 25.0 per person.
Children & extra beds
There are no cots provided in a room. There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Italian
Year renovated:
2012
Number of floors:
5
Number of rooms:
84
Former name
Hotel Alex
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Cleanliness
9.4/10
Comfort
9.6/10
Facilities
9.4/10
Location
9.7/10
Staff
9.7/10
Value for money
8.8/10
Pros
Excellent breakfast
Amazing staff
Clean rooms
Comfortable bed
Convenient location
Cons
Bug bites
Guest reviews
based on 797 reviews
4.5/5
based on 263 reviews
9.3/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.