"The sauna and pool facilities were amazing after a day of skiing."
Laura from United States
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"Hotel Resort Alex is perfectly situated to explore Zermatt, and to hop on any of the transit up the mountains."
3GirlsOnTheRoad from United States
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"The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn't aware of."
James from United States
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Rooms & Suites
Resort Hotel Alex Zermatt offers 84 rooms and suites with 147 beds. Accommodations range from 22 m² Classic Single Rooms with bathtubs and balconies to 40 m² Classic Junior Suites and larger Deluxe Suites with separate living areas. All rooms include bath/WC, hairdryer, bathrobes, telephone, TV/radio, Wi-Fi, safe, electric kettle, and tea/coffee facilities. Most rooms feature balconies with Matterhorn views.
Dining Experiences
The hotel features Alex Grill serving Valais specialties by chef Frédéric Fischer, Restaurant Le Jardin with lunch menu and sun terrace, and Bodega Bacchus wine cellar for private dinners up to 22 people. Half board includes breakfast buffet with egg dishes and 4-course dinner menu. Alex Lounge Bar offers whiskies and cigars, while Smokies lounge serves exclusive cigars and drinks.
Wellness & Recreation
Facilities include an indoor pool, Finnish sauna, steam bath, tepidarium, sanarium, tropical shower, and 3 massage rooms. The sports center has Technogym equipment, indoor tennis court on T-Floor surface, squash court, badminton, and table tennis. Winter activities include access to natural and artificial ice rinks from December to February.
Location & Access
Located 250 meters from Zermatt train station, with complimentary electric vehicle pick-up service. The hotel is near Castor Mountain (0.3 km), Stellisee (0.3 km), St Peter's English Church (0.3 km), and Hinterdorfstrasse (0.5 km). Parking available at Matterhorn Terminal, with helicopter transfers via Air Zermatt. 80 km from Sion airport.
Services & Facilities
Services include front office assistance, daily newspapers, humidifiers, children's beds, various pillows, and event planning for meetings up to 150 people. Seminar rooms feature multimedia equipment, dimmable LED lighting, and Wi-Fi. The property offers group workstations, Montana Sports Bar with pool table, and Alex Museum showcasing Matterhorn artwork and hotel history.
“This is a centrally located hotel that aims to deliver a traditional Swiss experience, but reports of deceptive practices regarding room assignments raise concerns. While the smoky lounge and gourmet restaurant are highlights, potential discrepancies between booking and actual accommodations should be carefully considered. It is my opinion that travelers prioritize transparency and reliability when selecting accommodations.”
Grace WhitmanContent & Editorial Director at Familyhotels
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Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Classic Junior Suite
2 persons
390 sq. feet
1 King-size bed
Heating
Bathtub
room details
Standard Double Room
2 persons
240 sq. feet
1 King-size bed
Heating
Bathtub
room details
Superior Double Room
2 persons
305 sq. feet
1 King-size bed
Heating
Bathtub
room details
Luxury Suite
2 persons
700 sq. feet
2 Single beds
Shower
Coffee machine
room details
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Availability and pricing for your selected dates
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Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities:
Perfect
9.1/10Review score
General
No smoking on site
Internet access
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
No pets allowed
Luggage storage
Locker room
Ski storage
Lift
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Ski school
Hiking
Cycling
Tennis court
Badminton
Golf course
Billiard tables
Table tennis
Squash
Yoga class
Sports trainer
Fishing
Guest Parking
Electric kettle
Services
Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Game room
Spa & Leisure
Seasonal indoor pool
Heated swimming pool
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Room features
Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Mirror
Ironing facilities
Rollaway beds
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
At Resort Hotel Alex Zermatt, delightful dining experiences await with an international menu that caters to diverse dietary preferences. Guests can indulge in local flavors, gourmet creations, and a cozy atmosphere, making every meal a special treat against the breathtaking backdrop of the Swiss Alps.
Alex Grill
International
Ambiance
A warm and inviting setting that combines rustic charm with modern elegance, perfect for intimate dinners or celebratory gatherings.
Key Offerings
Featuring an exquisite selection of vegetarian, vegan, gluten-free, and dairy-free options alongside seasonal Valais specialties crafted by top chef Frédéric Fischer. The grill offers a unique atmosphere for up to 22 guests, perfect for enjoying gourmet set meals paired with a fine selection of wines.
Activities & Dining Near Resort Hotel Alex Zermatt
Top Attractions
Activities
Dining
Entertainment
Matterhorn Museum
7 minutes walking
Insightful exhibitions on Zermatt's history. The museum features artifacts and multimedia presentations.
Mountaineer's Cemetery
7 minutes walking
A poignant site honoring climbers who perished on the Matterhorn. Scenic views add to its significance.
Gorner Gorge
25 minutes walking
Spectacular natural rock formations and a scenic river trail. Perfect for photography enthusiasts.
St Peter's English Church
5 minutes walking
Charming church known for its beautiful architecture and serene atmosphere. Hosts services and special events.
Skiing at Sunnegga
30 minutes walking
Popular ski resort for all levels. Access via the Sunnegga funicular for breathtaking views.
Yoga at Zermatt Yoga
10 minutes walking
Relaxing yoga sessions in a tranquil setting. Classes for all levels, including outdoor options.
Forest Fun-Park Zermatt
18 minutes walking
Adventure park with tree-top courses for an adrenaline rush. Suitable for families and thrill-seekers.
Schweizerhof Kitchen
1 minute walking
Contemporary Swiss dining with local ingredients. Signature dishes include fondue and rösti.
Steakhouse 'zur alten Muhle'
2 minutes walking
Cozy steakhouse offering premium cuts. Perfect for meat lovers with a warm, rustic ambiance.
Othmars Hütte
2 minutes walking
Charming cabin dining with traditional Swiss dishes. Great for an authentic alpine experience.
Zermatt Arts Centre
12 minutes walking
Venue for local performances and cultural events. Check for seasonal shows and exhibitions.
Café du Pont
8 minutes walking
Popular café with live music nights. Family-friendly vibe with a menu of snacks and desserts.
Tips on navigating the city
City Centre
Zermatt4 min
·
1000 ft
Airports
Sion (SIR)116 min
·
47.8
mi
Agno (LUG)243 min
·
100.5
mi
Train
Zermatt railway station3 min
·
700 ft
Train2 min
·
400 ft
Bus
Bus stop18 min
·
7.2
mi
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Property information and rules
Check-in
from 15:00-23:00
Check-out
from 06:00-11:00
Guest Parking
No parking available.
Internet
High-speed internet access is available in the hotel rooms for free.
Breakfast
At the hotel Alex Alpine Resort - Spa & Sports guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Italian
Year renovated:
2012
Number of floors:
5
Number of rooms:
84
Former name
Hotel Alex
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 86 verified reviews
8.8/10
Great
90%
Recommend
Breakfast
9.0/10
Cleanliness
9.2/10
Comfort
9.2/10
Facilities
9.1/10
Location
9.5/10
Paid Wi-Fi
9.0/10
Staff
9.2/10
Value for money
8.2/10
Pros
Excellent breakfast
Amazing staff
Clean rooms
Comfortable bed
Convenient location
Cons
Bug bites
Guest reviews
based on 797 reviews
4.5/5
based on 200 reviews
8.8/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About Alex Alpine Resort - Spa & Sports
What is the distance from the superior 4-star Alex Alpine Resort - Spa & Sports to Zermatt city centre?
Zermatt city centre is reachable within a 5-minute walk from the superior 4-star Alex Alpine Resort - Spa & Sports.
Which landmarks are closest to Alex Alpine Resort - Spa & Sports?
Guests of Alex Alpine Resort - Spa & Sports can visit Hinterdorfstrasse (only 6 minutes' walk from the accommodation), or Mountaineer's Cemetery placed 7 minutes' walk away.
Can we park our car at the 4-star Alex Alpine Resort - Spa & Sports?
Guests of the 4-star Alex Alpine Resort - Spa & Sports can take advantage of a car park.
At what time can I check-out at the superior 4-star Alex Alpine Resort - Spa & Sports?
You can check out of the superior 4-star Alex Alpine Resort - Spa & Sports from 06:00 till 11:00.
What are the booking prices at the hotel?
The prices at the hotel start from $509.
What payment methods are available in the superior 4-star Alex Alpine Resort - Spa & Sports?
At the superior 4-star Alex Alpine Resort - Spa & Sports, guests can pay using American Express, Visa, and Maestro as well as other payment methods.
What kinds of rooms does the 4-star Alex Alpine Resort - Spa & Sports offer?
The 4-star Alex Alpine Resort - Spa & Sports offers such room types as Classic Junior Suite, Standard Double Room, and Superior Queen Room.
Does the 4-star Alex Alpine Resort - Spa & Sports offer rental services?
Guests will be able to rent bicycles directly from the 4-star Alex Alpine Resort - Spa & Sports.
What spa facilities are provided at the Zermatt hotel?
Pampering amenities in the Zermatt hotel include a steam room, a Jacuzzi, and a foot bath.
Do you have a pool at the superior 4-star Alex Alpine Resort - Spa & Sports?
Yes, the superior 4-star Alex Alpine Resort - Spa & Sports features an indoor swimming pool.